Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We do our best to make sure you never need to use this policy. But still for theory purpose here it is :
1) Damaged pieces can be exchanged but we do check every item before shipping products to you thus if you get any damaged piece will arrange for exchange * (Courier Charges to be paid by the BUYER)
(Certain cotton print brands have declared they would not take goods back for any reason for the print mistake for blank Panna or cuts in fabric hence we won’t be able to help out with those products for above-stated reasons eg. Please buy our brand products if you know the quality already or have used it earlier after making purchase please don’t blame for any reason regarding that brand product as we are unable to help in that brand as per that particular brand policy also this is not necessary you will get faulty product from this brand as its vary much renowned and well know cotton brands in market today but above-stated conditions are rarely possible )
2) Please Note Before Buying DEEPTEX Brand Products any of Deeptex brand Products Not Liable to Stand for any returns, exchange for any damage defects issues. But Only If You Understand DEEPTEX brand Policy, We at textilevilla.com won’t be able to help in case you get any damaged Products by DEEPTEX brand as they don’t entertain Exchange Return Or Replacement.
3) Single PIECES ARE NOT RETURNABLE.
4) Products MUST NOT BE CUT or changed or Used, OR ELSE THEY won’t BE APPLICABLE FOR EXCHANGE OR RETURN.
5) Stitched Suits, Will NOT BE Exchanged or returned for ANY ISSUES.
6) Incorrect Stitching is NOT OUR RESPONSIBILITY, We ARE NOT Responsible for ANY FAULTs in Stitching Sizes or any issues Please mention all your requirements with orders on the time
7) Catalog Book / HARDCOPIES May Or MAY NOT COME (There is No Assurance that Books will be Provided With the Product ) Bag pack if provided by Manufacturers Will Be Provided if are there
8) If You Order via TRANSPORT Option, We DON’T HOLD ANY LIABILITY of the Goods, It is OF Buyer’s OWN LIABILITY.
9) Some of Manufacturers Have Declared No RG Policies for Any Terms In Case of Those Brands Please Ask for The Brands and Products Before Placing Order After Placing Orders and Receiving Goods We won’t Be Able to Help in Any Case in Any manner
10) Above Website Contains Digital Marketing Materials Which Are Provided By Respected Brand Owners Any of Digital Materials Modification and Illegal Use is Strictly Prohibited and Is Punishable if Found Using In Modified or Illegal use
11) Drop Shipping Available for Those Who want to Directly Ship Goods from Our Ware Houses
12) Please do Confirm Your Order and Shipments With the Person You Are in Contact With Through Mail WhatsApp Or On Call
13) If You are Opted for Refund of Amount or Adjustments in Orders Please Bare With Us till the Goods are Received and Checked for AS It is a form
14) Please Do Communicate With Authorized Person or Talk Person And Company Email and Company Account for Any Transactions We Will Not Be Responsible If You Have Done transaction with Any other Person or Fake Agencies or Institutes Who are Using the Same Name And Representing ” Textilevilla” Please do Inform Us About It If That Happens With You
15) Please Note :- Certain Cotton Printed Brands Have No Return Policies for Damaged Goods or Other Issues Such As print Mistakes, Side Cuts, Torns Or Washable Oil Marking, We have Received Very Prompt Reply From Such Brands That We do Not Entertain Complaints about such issues Clients who have faith in such brands can proceed further with their purchases for such brand and products. We need to keep those stocks as clients from all locations Demand those brands, in cases of damages we Textilevilla are helpless by above terms set by respective manufacturers. No Replacement Category brands:- Deeptex, Mayur Creation, Laado.
Cancellation & Refund Policy
Merchant business’ return and cancellation policy must be made available to customers on the website and they have to agree to its terms during the order process. Customers have to click on an “Accept” or “Agree” for return and cancellation button before submitting their payment information. Then, once the order has been submitted, a policy can be sent to customers with the order confirmation email.
Textilevilla believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 12 hours of placing an order Or Prior Final Order Dispatch. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category Or Special Arrangements, stitched, Custom Stitched Orders.
- No cancellations are entertained for those products that the Textilevilla marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
- Textilevilla does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made By Deducting the Shipping Costs And Taxes for the orders
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 12 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision
- Customer can ask for a refund on the product by paying shipping costs both onwards and outwards for the transit of the goods.
Refund Policy – Update 2019-2020
When you buy our products/services, your purchase is covered by our 10-day return guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue an Order amount refund deducting Shipping costs both inwards and outwards along with the Taxes also Customer needs to Ship back the items to our R&D Department Office Door Delivery Via courier or any other logistic mode which delivers the goods at Office Door, in such cases Transport or Branch Pickup Return Orders won’t Be processed and Entertained for any reason if customer is unable to deliver the goods at office location door delivery. We Deal and Supply On Fabric Products that are selling good and stands for good rapport every Which have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a return, simply contact us with your purchase details within ninety (10) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a return – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Returns are being processed within 21 days period.
Feel Free to write to us at firstname.lastname@example.org for having any queries and our commitment to privacy, you should contact us.